Privacy Policy




Last Modified: 11/08/2019


Silver Star Protection Group, LLC (“Silver Star”, “we”, “us”, or “our”) knows that privacy is important, so we are providing this privacy policy (the “Privacy Policy”) to communicate our policies with respect to your information when you use our online platform located at illinoisrvp.com (the “Platform”) or any service made available through the Platform (together with the Platform, the “Services”). Any defined terms used but not defined in this Privacy Policy are defined in the Terms of Use located at illinoisrvp.com/privacy-policy.  By accessing the Platform or using the Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Platform or Services after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.


Information Collection and Use


Information You Give Us. While you may browse certain portions of the Platform without registration, certain Services require you to create an account and provide Personal Information. We refer to information that can personally identify you, such as your first and last name, email address, employer or company, job position, and employer or company website as “Personal Information”. We may use your Personal Information to (i) provide the Services to you or your employer (including contacting you regarding billing and to communicate the results of your Online Training); (ii) comply with the State of Illinois Responsible Vendor Program reporting and communication requirements and (iii) to contact you or your employer or company with notifications of (a) new Services or products or (b) changes to the Services or products. Except as specifically stated in this Privacy Policy, we do not disclose your Personal Information to third parties. 


Usage Information. We collect non-personal statistical information that does not individually identify you. This includes non-personal statistical information about your Internet connection, the equipment that you use to access our Services, and how you use our Services (including how you conduct any searches for products and a history of those searches).  We refer to this information as “Usage Information”.  This information allows us to optimize the Services to the Internet connections and equipment that are used to visit the Platform. For instance, in order to make the Services better, we may collect information on: how long you use the Services; whether you have used the Services before and on how many occasions; how frequently you use the Services; and at which point you exit the Services. We collect this information directly from you when you provide it to us and automatically as you navigate through and interact with our Services. Information collected this way includes: (i) details of your visits to our Services, including traffic data, location data, logs, other communication data, and the resources that you access and use on the Platform; and (ii) information about your computer and internet connection, including your IP address, operating system, and browser type.  The technologies we use for this automatic data collection may include:


  • Cookies (or Browser Cookies): Silver Star and its authorized Service Providers may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with Personal Information, information about devices and networks you utilizes to access our Platform and the Services, and other information regarding your interactions with our Platform and the Services.


  • Pixel Tags / Web Beacons: Pages of our Platform and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email. We may also use these web beacons for other related Platform statistics (e.g., recording the popularity of certain content and verifying system and server integrity).


  • Device Identifiers:  When you use a mobile device like a tablet or phone to access our Services, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us.


Third-party Service Providers


We may use third-party service providers (“Service Providers”) in order to efficiently provide our Services to you.  Service Providers perform tasks including, but not limited to, web hosting, account registration, and credit card payment processing. Some Service Providers, such as credit card processing companies, will collect information directly from you and provide us with relevant data. We may use this information to carry out our obligations and enforce our rights arising from any contracts entered into (for instance, to collect any authorized fees). Information collected from these Service Providers is governed by their privacy policies. If you interact with any other third party on the Services, the third party may have access to your Personal Information, even though we do not disclose your Personal Information for these purposes without your consent. You should view the privacy policies of Service Providers before providing information to them.


Sharing Information


We may disclose Usage Information and aggregated information about our users without restriction. This information cannot be used to personally identify our users. We do not disclose your Personal Information except in the circumstances described here:


  • Your Consent:  We may share or disclose your Personal Information, at your direction, in connection with your use of the Services.  For example, when an employee completes an Online Training final exam, you and your employer will receive a certificate of completion.


  • State of Illinois: We may share or disclose your Personal Information and the outcomes of your use of the Services to comply with the State of Illinois Responsible Vendor Program reporting and communication requirements.


  • Service Providers:  We may share your Personal Information with or disclose it to contractors, Service Providers, and other third parties we use to support our business, all of whom are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. 


  • Business Transfers:  In the event that Silver Star is involved in a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, your Personal Information held by us may be among the assets transferred.


  • Law and Harm:  Notwithstanding anything to the contrary in this Privacy Policy, we may disclose or share your Personal Information in order to comply with any court order, law, or legal process, including to respond to any government or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Silver Star, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. 


  • Enforcement: We may disclose your Personal Information in order to enforce or apply our Terms and other agreements, including for billing and collection purposes.


  • Disclosed when Collected:  For any other purpose disclosed by us when you provide the information.


Choices About How We Use and Disclose Your Information 


We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:


  • Tracking Technologies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that many parts of the Platform and Services may then be inaccessible or will not function properly.


  • Email Communications: If you do not wish to have your email address used by Silver Star to promote the Services, or third parties’ services, you may select the kinds of promotional and reminder messages you will receive by modifying your account settings. You may also opt out of receiving these messages by following the “unsubscribe” link contained within the promotional messages.


Accessing and Correcting Your Information


You may send us an email at customer@silverstarprotection.com to request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.


California Privacy Rights


California Civil Code Section §1798.83 permits users that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to customer@silverstarprotection.com.


Data Security


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.


The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.


Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.


Children Under Age 13


Our Services are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information on the Platform or through the Services. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on the Services. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customer@silverstarprotection.com.


Changes to Our Privacy Policy


Silver Star may amend this Privacy Policy from time to time, at its sole discretion. It is our policy to post any changes we make to our Privacy Policy on this page.  The date of the most recent revision to the policy is identified herein. You are responsible for periodically visiting the Platform and this Privacy Policy to check for any changes.


Contact Information


To ask questions or comment about this privacy policy and our privacy practices, contact us at customer@silverstarprotection.com or 630-577-7537.